Assistant Manager, Disability Services
· Carepros Edmonton, Alberta
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Setting a new industry standard for caregivers!
Who We Are:
CarePros is a rapidly growing home care agency based in Edmonton, AB. At CarePros, we are passionate about enhancing the quality of life for our client’s and their loved ones. We deliver the highest level of care by leveraging leading edge technologies, cultural competency, and compassion from the best caregivers in industry. To maintain our place as an industry leader, we believe in continuously adapting our delivery model by implementing evidence-based practices from newly published research into training programs.
Quality home care is a fundamental human need; it gives us peace of mind that in the event of illness or tragedy, our loved ones will be taken care of. CarePros strives to hire the best and we value integrity, excellence, respect, inclusivity, and collaboration. What makes CarePros special is how much we encourage independent decision making, sharing of information, and respect candid discussion. We want great people working together as a team and that makes us fun, flexible, creative, collaborative, and successful.
We are currently looking to hire an Assistant Manager, Disability Services, to work from our head office in Edmonton, Alberta.
As the Assistant Manager, Disability Services, you will:
Manages all emergencies and crisis including critical incidents with clients or front-line staff member
Oversees the care supervisors within the Service Delivery team
Oversees on-call duties and on-call scheduling
Oversees scheduling by auditing clients' schedules to ensure the proper workforce and continuity of care.
Facilitates daily rounds with the Service Delivery team
Actively participates in the recruitment process of any potential new employees, conducts interviews to ensure proper organizational fit.
Provides professional support in office by ensuring that caseloads are being tracked appropriately and ensuring compliance with various governing bodies.
Conducts capacity updates with funders and is responsible to audit current care of each client to provided updates.
Coordinating with administration within various Program & Services under the Ministry of Human Services, including but not limited to Assured Income for the Severely Handicapped (AISH), Family Support for Children with Disabilities (FSCD), and Persons with Developmental Disabilities (PDD)
Serve as a role model for agency personnel with respect to demonstrating active listening skills and good professional boundaries in all client and vendor interactions
Drive growth initiatives through publicly funded sources (i.e. FSCD, PDD, AHS, Child & Family Services), insurance and disability sources (i.e. WCB, private insurance companies), and private pay.
Who You Are:
As the Assistant Manager, Disability Services, you possess the following knowledge, skills, and abilities:
Willingly accepts constructive feedback, is open to new ideas and concepts with a willingness to explore the pros and cons of various alternatives.
Provides timely and accurate information to key stakeholders while facilitating dialog through open-ended questions and listening generously.
Addresses conflict in the early stages, handles conflict professionally and uses good judgment.
Self-starter with the ability to take on multiple tasks with a drive to succeed. High level of self-motivation and initiative with the ability to work well under pressure.
Adheres to the Company’s set of core values and beliefs during both good and bad times.
Delegates decision making to the most appropriate organizational level; distinguishes between relevant and irrelevant information while exercising good judgment in order to make well-informed decisions.
Anticipates outcomes of decisions to think ahead in order to effectively prioritize workload. Develops strategies and plans for achieving goals while also planning for contingencies.
Fully owns the organization’s future and creates a vast range of options to fulfill that future. Executes effective strategies fully aligned with the vision, mission, people, strategic goals, and internal/external environment.
Fosters collaboration among and across teams by bringing substantive comments and disagreements into the open and resolves collaboratively.
Does not show frustration when resisted or blocked. Tries to understand the people and data before making judgments and acting.
Maintains composure under stress and utilizes prioritization skills to respond effectively to competing demands
Conscientious, thorough, accurate, and reliable when performing and completing job tasks. Ensures quality by following standard work instructions and identifying any potential risks to product quality.
Other qualifications include:
Bachelors Degree or Masters in Social Work, Psychology, Occupational Therapy, Child and Youth Care. A combination of education and experience will be considered.
3-5 years experience working in a related field
Previous experience and extensive knowledge of FSCD, PDD, AHS, Child and Family Services
Previous experience working in system navigation is an asset.
Valid and current Class 5 Drivers License and proper vehicle insurance coverage.
We thank everyone for applying, however only those candidates selected for an interview will be contacted.