• Dispatcher

    Posted: 07/26/2020

    Dispatcher  #204-8214

    Nisku, AB

    Full-Time/Part-Time: Full-time

    Job Description
    The dispatcher is responsible for the timely and accurate dispatch of sub-haulers for vehicle pick-up and delivery while providing excellent service to customers.

    • Outbound calls to pick-up locations.
    • Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
    • Ensure sub-haulers meet company requirements prior to dispatching.
    • Outbound calls to sellers.
    • Solicit business.
    • Utilize cost effective vendors to meet company budget objectives.
    • Educate sub-haulers on company policies and procedures.
    • Maintain and archive documents.
    • Answer phone calls.
    • Collect payments on member deliveries.
    • Comply with Safety and enforce regulations.
    • Print checks.
    • Monitor incoming documents on the fax machine.
    • Print reports as needed.
    • Manage vendor relationships.
    • Other duties as assigned.

    Regular/Temporary: Regular

    • Two years dispatch experience.
    • One year customer service skills experience.
    • High School Diploma or GED preferred.
    • Excellent customer service skills and attitude.
    • Excellent Communication Skills --verbal and written.
    • Excellent organizational skills.
    • Excellent time management skills.
    • Typing speed 45 words per minute.
    • Basic Ten key proficiency.
    • Basic Math skills.
    • Computer proficiency (MS Suite experience).
    • Ability to operate office equipment.
    • Multi- tasking.
    • Ability to work in fast paced/diverse environment.
    • Strong attention to detail.
    • Know geographical area as well as ability to read maps.
    • Work with minimal supervision.
    • Occasional Overtime as needed.
    • Bilingual Skill a plus.

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