• General Manager (Sales, Marketing & Business Operations)

    General Manager (Sales, Marketing & Business Operations) Formal position title – General Manager

    Maternity Leave Position 9 Months to 1 Year
    Reports to Chandell Popik, studio owner

    Job Overview
    The General Manager role is a key and integral role in the day to day and overall operations of the studio and holds vast diversity in daily, weekly and monthly demands/tasks. This role leads the development, maintenance and management of the studio’s website and social media platforms in addition to assisting shoppers, general inquiries and members of the studio to studio stocking of merchandise, class sales/bookings, workshop sales/bookings, raw glass material sales and private event planning. This position requires a business and marketing background along with excellent customer service. Commission opportunities may be available to individual hired after 6 month performance review.

    Position guarantees 40 hours per week; Tuesday to Saturday.

    Phone allowance of $50/per month will be granted to individual hired.

    MUST be able to work day, evenings and well as Saturdays.
    Responsibilities and Duties (include but are not limited to)
    · Development, maintenance and execution of an annual Social Media Calendar (monthly updates will be required)

    · Development, maintenance and execution of Hootsuite

    · Development, maintenance and execution of Wix Website

    · Execution of Wix Monthly Newsletter

    · Data entry of products, classes, workshops into wix

    · Daily Social Media posts, tracking and management of inquiries

    · Maintenance and execution of studio Facebook Pages

    · Managing daily emails and phones

    · Development, ordering and designing of studio flyers and promotional materials

    · Organizing monthly team meetings, developing agendas and other assisting office duties required by studio owner Chandell Popik

    · Finalizing and circulating the monthly newsletter

    · Contract initiation, management of payments and maintenance of all Studio Memberships contracts

    · Communications and scheduling of private bookings

    · Attending Chamber and DBA meetings in conjunction with the studio’s owner or in her place

    · Assisting with Block 50, the Chamber and/or DBA events, marketing and community events when they align with the studio’s involvement and interests

    · Scanning, emailing, filing of Artist Contracts, pulling of artist contracts for payout processes along with additional/removal of product from website

    · Product photos for website and social media needs, editing, filing and storing of photos electronically (must be organized and easily accessible by others)

    · Forwarding online merchandise sales to studio assistants to prepare for packaging and shipment

    · Sales and service, supporting financial transactions through Moneris POS system, assisting shoppers, packing and wrapping of glass and/or purchased handmade glass art items when working the front sales desk

    · Regular cleaning of the studio areas-duties required to carry out this job are broken down via the daily task checklist

    · Information sharing and orientation of the studio with new staff hires; general inquiries, class and workshop scheduling, bookings, memberships and more

    · Assisting if needed in the unpacking of glass and product shipments

    · Inventory and inventory management

    · Barcoding and labeling of products

    · Class, workshops and special event preparation, set –up, check-in and tear down/clean up as required

    · Any additional unidentified duties and assignments will either be posted on the white board or given verbal as appropriate

    · Assisting other studio staff in cross over support during breaks, staffing shortages and the regular cleaning of the studio areas

    Qualifications & Experience
    · Education level: post-secondary education in Business, Marketing and/or commerce

    · Marketing Experience: a minimum of 1-3 years

    · Specific skills: hootsuite, wix website development, social media management, excellent sales & customer service, able to lift at least 50 lbs., and have own form of transportation

    Note: due to the daily changing demands of the studio all breaks are paid as having an uninterrupted break is not guaranteed in ability or without interruption.

    Scheduled Shift Hours

    Break allocation

    8 hr shift: Two – 15 min coffee breaks, 30 minute lunch; these are not to be combined or used to leave your shift early

    5-6 hr shift: One – 30 min break

    3-4 hr shift: One – 15 min break

    Contract length: 12 months

    Application deadline: 2021-03-16

    Expected start date: 2021-04-01

    Job Types: Full-time, Temporary

    Salary: $36,000.00-$42,000.00 per year

    Additional pay:

    • Commission pay


    • On-site parking
    • Store discount


    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Night shift
    • Weekends

    COVID-19 considerations:
    All customers and staff are required to wear a mask at all times. During class instruction, instructors wear both a mask and face shield.

    Ability to commute/relocate:

    • Leduc, AB (Required)


    • Secondary School (Required)


    • Marketing: 1 year (Required)
    • Business: 1 year (Required)


    • English (Required)

    Work remotely:

    • No

    COVID-19 precaution(s):

    • Personal protective equipment provided or required
    • Plastic shield at work stations
    • Social distancing guidelines in place
    • Sanitizing, disinfecting, or cleaning procedures in place

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